If you are having problems with Rever on your phone, we recommend you to follow the steps below to try to solve the problem.

Rever version

The first step is to verify that you have the latest version of the App. The simplest way todo this is to go to your store (App Store on iOS and Play Store on Android), search "Reverscore" or "Rever Inc" and see if the update button is displayed. If so, we invite you to update your application; if you only see the Open button, then you have installed the latest version.

IOS or Android version

Although we would love Rever to work on any device, (yes, even the first Nokia that was eternal!), Our platform requires certain versions to work. The mobile application can be installed on any Android or Apple model within the following range of versions.

 Android platform

  • Minimum Compatible version: 5.x - Lollipop 
  • Maximum Compatible version: 9.x Pie

 IOS platform

  • Minimum Compatible version: 8.0
  • Maximum Compatible version: 11.x

If you have a problem with a device, tell us in order to support you. It's a pleasure that you use Rever!

Permissions

Rever requires two permissions to work properly: Access to the camera and access to storage. If you have not granted these permissions, you will have a limited operation of the application. To know if the application has the appropriate permissions check the following configurations in the settings of your phone.

 iOS

Go to Settings> Apps> Rever> Permissions. You must have the following two options in blue.

 Android

Go to Settings> Apps> Rever> Permissions. You must have the following two options in blue.

Internet

If your phone is connected to the Internet via WiFi or Cellular Data but the connection is unstable, you may experience problems such as slowness or content without updating in the application. If you are capturing an idea, we recommend you to disconnect your phone from the internet while you capture it and connect it once you are in a place with a stable network. This will facilitate your capture and upload of data to our server.

Memory

If you perceive the Rever application very slow and the internet does not seem to be the cause, it is possible that you have many applications running at the same time on your phone. We recommend you close them before going back to Rever, this will help you improve the operation and capture your ideas faster.

Other problems

For any other strange or problematic situation that you observe with our phone, tell us! We are ready to help you so you can capture your ideas without any problem.

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