1. The Download button keeps loading, and I never receive the report.
Your Organization has multiple Business Units/Sites and/or a great amount of Revs created.
If your Organization has a complex structure or a high quantity of created content, It takes a long time to recover all the information and deliver a report. We are working on correcting this problem.
You can try:
- Filter a more specific scope for the report. Try selecting a single Site and download the Report. It may require you to download a couple of reports and join them in other software.
- Narrow the period that covers the data you want to download. If you are looking for an All-time report, try downloading a current year and last year’s report. You may require to join them in other software.
Don’t forget to contact Support if you require further help. Just send us a message or email us at firstname.lastname@example.org. We’ll be glad to help you.