We’ve seen Rever go viral in companies with a strong continuous improvement culture. In other organizations, adoption and value require sponsorship. As with any new tool, change management and leadership support can be key to success. Here are a few ideas that our Customer Success Team leverages to promote Rever adoption and drive the ideas that lead to value.

Operational Use Cases

  1. Find the best use case of Rever in your daily operations, for example:

Quick Actions has been used for Abnormalities, Gemba Walks (Go and See), 5S Audits, Quality audits, Safety walks

Improvement Idea has been used to impact the internal KPIs or Objectives, ideal for situations where you know the problem but need to experiment with the solution, most of the time you can see the economic impact in the Improvement Ideas.

Problem Solving is the flow used for specific problems that need a Root Cause Analysis, most of the time is used for Quality (such as non-conformities) or Safety issues

Training

  1. Find an optimal day and time and hold a dedicated training for your team

  2. Make sure that each person has logged in

  3. Make sure each person creates the first Rev. We’ve learned that when a user does one Rev, he or she is extremely likely to do another. Take time to explain the tool, the importance of owner ideas and experimentation, and your expectations for the team. Feel free to set a team goal or target to get people motivated!

Challenges

Challenges enable you to highlight specific company-wide or team goals to focus your team’s Revs in making progress toward specific targets

  1. Actively launch and promote challenges, at least once per month

  2. Recognize contributions, this will help you to keep engagement up and your team motivated

Follow Up

  1. Dedicate a day and time per week to follow up on the Revs’ progress

  2. Give your team feedback and share progress

  3. Make it predictable, so the team knows to expect these meetings and comes prepared

Recognition program

  1. Define the recognition program you want to run in your organization. Here you will find some recommendations

  2. Set aside a dedicated day every month to share overall progress and recognize achievement

By recognizing and encouraging your team, you promote an operational excellence culture

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