Personalize the Categories and Situation Types by enabling or disabling options, but remember, if you disable a Category or Situation type, your Site Administrators will no longer see this option and they cannot enable this option for their site.
For set Categories and Situation Types, follow these steps:
- Access to your profile.
- Go to "Organization Settings."
- Click on "Categories" or "Situation Types."
- Choose the most suitable options from the drop down list.
- Select a status: enable or disable for all the sites.