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What is Problem Solving?
It is a Rev that allows you to make a clear and detailed definition of the problem and solution, analyze the potential root causes, and address them with both corrective and preventive actions.
DMAIC: A Standard Problem Solving Methodology
Guided Workflow of 5-step Improvement Cycle for Everyone
Simple and accessible for everyone
Drive a data-driven improvement process
Ensure a consistent process with deep analysis
Apply to a wide variety of problems
Anyone with a PC across the organization has access
Guided workflow through the entire process
Create virtual teams to collaborate
Real-time insights and share learnings across the company
Track impact on operational performance
Complements Rever’s Innovation and Quick Fix
Rever Adoption of DMAIC
Problem Solving Rev flow
Changes to the Rever Problem Solving Flow
Additional tools included to help you during the creation of your Problem Solving Rev
5W2H: For a more robust problem statement you can use our 5W2H tool on the "Define stage". It will help you as an information-gathering technique when seeking to understand the problem.
Gaps Analysis Tool: With our Gap Analysis Tool you can compare your existing situation to your ideal situation, then create a series of actions that will bridge the identified gap.
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Make it easy for everyone to access and follow the DMAIC methodology
Incorporate problem solving with your innovation and issue resolution programs
Digitize and centralize your information to real-time analysis, reporting, and insights
Recognize those that are contributing to your program and elevating operational performance
How to create a Problem Solving Rev?
Stages and Definitions
In the Stream click on "Create"
Tap "Problem Solving"
Add your team before completing the first stage.
Define the problem by selecting the most critical and impactful opportunities for improvement. You can add pictures and use our 5W2H and Gap Analysis tools which help you find loose ends in your process. Add up to five photos as evidence on Problem Statement and Containment Plan.
Gap Analysis tool
Quantify the problem by developing a data collection plan and identifying the processes and output metrics. Also, you can upload your file as additional material. Add up to five pictures.
Identify all the root causes of variation and poor performance that could explain why the problem occurred.
Identify up to 4 root causes of the problem and describe them. If you captured some Gaps, you could use them to identify them quickly by clicking on "View identified Gaps."
Describe the corrective actions to find a solution to all the root causes identified.
You can add evidence with a photograph to compliment your stage.
Verify that the corrective action solves the problem and prevents the issue repeats in the future.
Did the corrective action solve the root cause?
Verify that the corrective action solves the problem and prevents the issue repeats in the future. Add up to five pictures if you want.
If everything is finished, don't forget to mark your Rev as completed.
Capture the benefits and economic impacts that this Rev generated.
¡Congratulations! You have completed your Problem Solving Rev.
Problem Solving points
When capturing a Problem Solving Rev you get points, depending on the progress of your idea. Remember, your participation on Revs an Author, Coach or Collaborator, helps you earn points.
In a Resolution, you can get up to 240 points if all options have been completed.
Define 19 points
Add descriptions: "Problem Statement, Containment Plan,
Goal Statement, Business Case" 10 points
Add photo: Problem Statement 3 points
Add photo: Containment Plan 3 points
Add "Categories" 3 points
Analyze 50 points.
Add one or up to 3 root causes 50 points
Improve/Control 106 points
Attach evidence of the corrective action 6 points
Mark the Problem Solving as Completed 100 points
Review. 15 points
Add "What's the cost of this problem?" 5 points
Add "What's the investment to solve it?" 5 points
Add "How are you calculating the impact?" 5 points
Add "Categories" and get 3 points (Already located at the first stage Definition)
Validation. 50 points
If the Coach you added validates your Rev, you can earn 50 points
Like. 1 point
With every like, your Rev gets 1 point.